Triage, draft, resolve — without the queue anxiety.

Four Apps that quietly take the repetitive half off the support queue, so agents spend their time on the cases that actually need a human.

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Four Apps across the support loop.

Triage

Ticket triage

Classify incoming tickets by intent, severity, and team. Surfaces the half that can answer themselves and routes the rest with reasoning attached.

Inputs: Inbox · Routing rules · SLA matrix
Outputs: Routed queue (CSV) · Triage rationale (Markdown)
Skills: intent-classify · severity-score · route-match
Connects: zendesk · intercom · slack

Reply

Reply drafter

Draft the first response grounded in your knowledge base and past tickets. Agent reviews and sends — no more typing the same answer.

Inputs: Ticket ID · Knowledge base · Voice guide
Outputs: Reply draft (Markdown) · Cited sources (JSON)
Skills: kb-search · reply-write · tone-match
Connects: zendesk · intercom · notion

Knowledge

KB sync

Turn resolved tickets into KB articles. Detects gaps in coverage and proposes new entries with the wording that actually closed the case.

Inputs: Resolved tickets (period) · KB structure
Outputs: New article drafts (Markdown) · Gap list (CSV)
Skills: cluster-tickets · article-write · kb-publish
Connects: zendesk · notion · helpscout

Health

Churn signal

Cross-reference ticket sentiment, product usage, and exec changes. Escalates accounts at risk before renewal even hits the calendar.

Inputs: Account list · Lookback window · Risk threshold
Outputs: Risk report (Markdown) · Account scores (CSV)
Skills: sentiment-read · usage-analyze · risk-score
Connects: zendesk · salesforce · segment

Next pack Research Insight without the slog.